Refund policy

Last Updated: 19/07/26

At Studio Wyle, we want you to be delighted with your purchase. If something isn't quite right, we're here to help.

This Returns and Refund Policy explains your rights if you wish to return an item, cancel your order or request a refund.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This policy should be read alongside our Terms of Service and Privacy Policy.

1. Your Right to Cancel

If you purchase goods online, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us within 14 days of receiving your order by contacting:

Email: info@studiowyle.co.uk

You then have a further 14 days to return the goods to us.

2. Change of Mind Returns

If you change your mind and wish to return an item, the item must:

be returned within the cancellation period;
be in a condition suitable for resale;
include all original packaging where reasonably possible;
include any accessories supplied with the item.

You may inspect the goods as you would in a physical shop. However, if the value of the goods has been reduced because they have been handled more than necessary to establish their nature, characteristics or functioning, we may make an appropriate deduction from your refund as permitted by law.

Proof of purchase may be required.

3. Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your order:

arrives damaged;
is faulty;
develops a fault within a reasonable period;
is not as described; or
is the wrong item,

please contact us as soon as possible at:

info@studiowyle.co.uk

Where appropriate, we may ask you to provide photographs of the item to help us assess the issue.

Where goods are faulty or not as described, your rights are protected under the Consumer Rights Act 2015.

Depending on the circumstances, you may be entitled to:

a repair;
a replacement;
a price reduction; or
a full or partial refund.

Nothing in this policy limits those statutory rights.

4. Personalised and Custom-Made Items

Personalised, bespoke or custom-made products cannot normally be cancelled or returned if you simply change your mind.

However, this does not apply where the item is:

faulty;
damaged;
not as described; or
otherwise fails to meet your statutory consumer rights.

5. Non-Returnable Items

For hygiene, safety or legal reasons, certain products cannot be returned unless they are faulty.

These may include:

gift cards;
sealed personal care products once opened;
perishable goods;
products that cannot be returned for health or hygiene reasons after opening.

Where a product cannot be returned, this will normally be made clear before purchase.

6. Sale and Promotional Items

Sale or promotional items may still be returned under the 14-day cancellation period unless specifically excluded before purchase.

Reduced prices do not affect your statutory rights.

If a sale item is faulty, damaged or not as described, you remain entitled to the remedies available under the Consumer Rights Act 2015.

7. Exchanges

We do not currently offer direct exchanges.

If you require a different size, colour or product, please return the original item in accordance with this policy and place a new order through our website.

If the original item is faulty, we will discuss the most appropriate solution with you.

8. How to Return an Item

Before returning an item, please contact us at:

info@studiowyle.co.uk

We will provide instructions explaining how and where to return your item.

Returns should be sent to:

Studio Wyle

Address: 3 Winney Hill View, Shrewsbury, Shropshire, SY13SH

Items returned without contacting us first may delay the processing of your refund.

Please package returned items carefully to avoid damage during transit.

9. Return Postage

If you are returning an item because:

you have changed your mind, you are normally responsible for the cost of returning the item unless we have agreed otherwise.

If the item is:

faulty;
damaged;
incorrect; or
not as described,

we will reimburse reasonable return postage costs or provide a prepaid returns label where appropriate.

10. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Where a refund is due, it will normally be processed using the same payment method used for the original purchase.

Refunds will usually be processed within 14 days of receiving the returned goods (or receiving evidence that they have been returned where applicable).

Please note that your bank or payment provider may take additional time to process the refund.

If more than 14 days have passed since we confirmed your refund and you have not received it, please contact us at:

info@studiowyle.co.uk

11. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If your order has not yet been processed for dispatch, we will normally cancel it and issue a full refund.

If your order has already been dispatched, you may still have the right to cancel it under the Consumer Contracts Regulations by following the return process described above.