Shipping policy

Last Updated: 19/07/26

Thank you for shopping with Studio Wyle.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

Please read this policy alongside our Terms of Service, Returns & Refund Policy and Privacy Policy.

1. Delivery Service

Once your jewellery has been handcrafted and completed, it is dispatched using Royal Mail Special Delivery Guaranteed by 1pm. This service includes:

Royal Mail tracking;
Signature on delivery;
Guaranteed delivery by 1:00 pm on the next working day after dispatch (subject to Royal Mail's terms and conditions);
Delivery updates from Royal Mail;
Compensation cover in line with Royal Mail's Special Delivery service.

Please note that deliveries are guaranteed on working days only. Orders dispatched on Fridays are typically delivered on the following working day unless a Saturday Guaranteed service has been selected where available.

2. Processing Your Order

Every piece of Studio Wyle jewellery is individually made to order.

Unlike mass-produced jewellery, each item is carefully handcrafted through a traditional production process. Once your order is placed, your jewellery is:

individually hand carved in our studio;
sent to a specialist casting partner;
hallmarked where legally required by the UK Assay Office;
carefully polished and finished by hand;
quality checked before being securely packaged and dispatched.

Because every piece is made specifically for you, processing times are longer than for ready-made products.

Our typical production time is 2–4 weeks before dispatch. This may vary depending on the complexity of your order, the time required for hallmarking, supplier lead times and seasonal demand. We aim to get them made and sent out to you as fast as possible, but please allow ample time to order if the piece is needed for a specific date.

Once your jewellery has been completed and passed our quality checks, it will be dispatched using oyal Mail Special Delivery Guaranteed by 1pm.

If we expect your order to take significantly longer than our estimated production time, we will contact you using the email address provided with your order to keep you informed.

We appreciate your patience while your jewellery is being carefully crafted. Taking the time to create each piece by hand is an important part of Studio Wyle's commitment to quality, craftsmanship and creating jewellery designed to be treasured for years to come.

3. Delivery Times

Once your order has been dispatched, Royal Mail Tracked 24 aims to deliver on the next working day.

Typical delivery times are:

Destination	Estimated Delivery Time
England, Scotland and Wales	1–2 working days after dispatch
Northern Ireland	1–3 working days after dispatch

These delivery times are estimates only and cannot be guaranteed.

Delivery may occasionally be delayed due to:

adverse weather;
transport disruption;
industrial action;
customs or security checks;
increased demand during seasonal periods;
circumstances beyond our reasonable control.

4. Shipping Costs

Delivery charges are calculated during checkout and displayed before you complete your purchase.

Any promotional free delivery offers will be clearly stated on our website and may be subject to separate terms and conditions.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing:

your Royal Mail tracking number;
a tracking link (where available);
delivery updates provided by Royal Mail.

You can use your tracking number to monitor the progress of your delivery directly through Royal Mail.

6. Delivery Address

Please ensure your delivery address is complete and accurate before placing your order.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied at checkout.

If your parcel is returned to us because of an incorrect address or because it was not collected from Royal Mail, we may ask you to pay the cost of re-delivery before sending it again.

7. Missed Deliveries

If Royal Mail is unable to deliver your parcel, they may:

leave a calling card;
attempt redelivery;
deliver to a nominated Safeplace (where appropriate);
take the parcel to your local Royal Mail Delivery Office for collection.

Please follow the instructions provided by Royal Mail to arrange redelivery or collection.

If a parcel is returned to us because it was not collected within Royal Mail's holding period, we will contact you to arrange re-delivery. Additional postage charges may apply.